Frequently Asked Questions
Everything you need to know about our premium timepieces and home furnishings.
How are Howard Miller floor clocks shipped?
All floor clocks and large furniture pieces are shipped via professional White Glove Delivery services, which include in-home delivery, unpacking, and debris removal.
What is the warranty on Howard Miller products?
Most Howard Miller products come with a one-year limited warranty from the date of purchase covering defects in materials and workmanship.
How do I set up my mechanical movement clock?
Every clock includes a comprehensive setup guide. For mechanical movements, you must ensure the clock is level and the pendulum is hung correctly before winding.
What is your return policy for home decor?
Items can be returned within 30 days of receipt, provided they are in original packaging and unused condition. Please note that custom-built pieces may be subject to a restocking fee.
Do you offer international shipping?
Currently, we ship directly to the contiguous United States. For international inquiries, please contact our support team to discuss specialized freight options.
How can I find a certified service center for repairs?
We maintain a network of authorized service centers nationwide. You can locate the nearest technician by entering your zip code on our Service Center Locator page.